hf77 Privacy Policy

1 Information We Collect

When you register for, access, or use the hf77 platform, we collect certain categories of personal data that are necessary to operate the service, verify your identity, process financial transactions, and meet our legal obligations. The categories of data we collect are as follows:

When you create a player account on hf77, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify you meet the 18+ age requirement)
• Email address
• Mobile phone number
• Residential address (city, district, and country)
• Username and password (passwords are stored in hashed form and are never accessible in plain text to hf77 staff)

As part of our Know Your Customer (KYC) process, we may request and store copies of the following documents to verify your identity and confirm your eligibility to use the platform:

• Government-issued National Identity Card (NID)
• Passport or driving licence
• Proof of address (utility bill, bank statement, or official government correspondence dated within 90 days)
• Proof of payment method (screenshot or statement from the registered bKash, Nagad, or Rocket account)

To process deposits, withdrawals, and bonuses, hf77 records the following financial data:

• Deposit and withdrawal amounts (in BDT)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer)
• Transaction reference numbers and timestamps
• Account balance and betting history

hf77 does not store full card numbers or mobile banking PINs. Payment processing is handled via encrypted channels and, where applicable, through third-party payment processors who maintain their own data security standards.

When you visit the hf77 website or use the platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation path
• Session start and end times
• Referring URL (the site or search result that brought you to hf77)

This technical data is used to maintain platform security, detect fraudulent access patterns, improve site performance, and compile aggregated analytics reports. It is not used to build personal advertising profiles.

If you contact hf77 via email or live chat support, we retain records of those communications — including your messages, the support agent's responses, and any attachments — to facilitate ongoing assistance, training, and dispute resolution.

2 How We Use Your Data

hf77 processes personal data only for specified, legitimate purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which hf77 uses personal data are:

Purpose	Legal Basis	Data Categories Used
Creating and managing your player account	Performance of contract	Registration data, KYC documents
Processing deposits, withdrawals, and bonus payments	Performance of contract	Financial transaction data, payment method details
Verifying age (18+) and identity	Legal obligation	Date of birth, KYC documents
Fraud prevention and security monitoring	Legitimate interests	Technical data, financial data, login activity
Responsible gaming monitoring and intervention	Legal obligation / legitimate interests	Betting history, session data, deposit amounts
Sending transactional communications (receipts, security alerts)	Performance of contract	Email address, mobile number
Sending promotional communications (bonuses, offers)	Consent	Email address, mobile number, betting preferences
Platform performance analytics and improvement	Legitimate interests	Technical and usage data (aggregated)
Compliance with applicable laws and regulations	Legal obligation	All relevant data categories

3 Data Sharing & Third Parties

hf77 does not sell or rent your personal data to any third party for commercial purposes. However, in order to operate the platform and fulfil our legal obligations, we share certain data with a limited set of trusted service providers and partners. All third parties with whom we share data are contractually required to handle it securely and use it only for the purpose for which it was disclosed.

To process deposits and withdrawals, hf77 shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and the card networks Visa and Mastercard, as well as any intermediary payment gateway operators. These providers process your payment data under their own privacy policies and security frameworks.

To fulfil KYC obligations, hf77 may use third-party identity verification service providers to cross-reference the documents you submit. These providers process your identity documents in an encrypted environment and return a verification result to hf77; they do not retain your documents beyond the period required to complete the verification.

hf77 integrates games from world-class studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, the relevant studio's software processes your session data (game results, bet amounts, round identifiers) to deliver the game outcome. This data is shared for the sole purpose of game delivery and fair play verification.

hf77 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities when compelled to do so by applicable law, court order, or legal process. We will notify you of such disclosures where legally permitted to do so.

In the event of a merger, acquisition, or sale of all or a portion of hf77's assets, personal data held by hf77 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any changes to the privacy terms that result from it.

4 Cookies & Tracking Technologies

hf77 uses cookies and similar tracking technologies (including local storage and session tokens) on its website. A cookie is a small text file stored on your device when you visit a website. Cookies allow the site to recognise your device across sessions and to retain certain settings and preferences.

Cookie Type	Purpose	Duration
Strictly Necessary	Keep you logged in, maintain your session, prevent CSRF attacks	Session (deleted when browser closes)
Functional	Remember your language preference, preferred game lobby layout	Up to 12 months
Analytics	Measure page traffic, identify popular game categories, improve navigation	Up to 13 months
Security	Detect suspicious login attempts and flag anomalous session behaviour	Up to 30 days

hf77 does not use third-party advertising cookies or cross-site tracking cookies. Analytics data collected via cookies is processed in aggregated, anonymised form and is not linked back to identifiable individuals for marketing purposes.

You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete all cookies, or to configure them on a site-by-site basis. Please note that disabling strictly necessary cookies will impair the functionality of the hf77 platform — in particular, you will not be able to remain logged in or complete transactions if session cookies are blocked.

5 Data Security Measures

hf77 implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to, the following:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• Encryption at rest for sensitive personal data stored in our databases, including KYC documents and financial records.
• Password hashing using industry-standard cryptographic algorithms. hf77 staff cannot view your password in plain text under any circumstances.
• Role-based access controls ensuring that only authorised staff with a legitimate business need can access personal data, and only to the extent required to perform their function.
• Continuous security monitoring of server infrastructure, login activity, and transaction patterns to detect and respond to anomalies in real time.
• Regular security assessments of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Secure data centre facilities with physical access controls, fire suppression, and redundant power systems.

In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, hf77 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate its impact.

6 Data Retention

hf77 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are set out below:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years after closure	Legal obligation / dispute resolution
KYC / identity verification documents	Duration of account + 5 years after closure	Legal obligation (anti-money laundering)
Financial transaction records	Duration of account + 7 years after closure	Legal obligation (financial regulations)
Betting and gaming history	Duration of account + 3 years after closure	Responsible gaming / dispute resolution
Customer support communications	3 years from the date of communication	Legitimate interests / dispute resolution
Analytics and usage data	Up to 13 months (then aggregated/anonymised)	Legitimate interests
Marketing consent records	Until consent is withdrawn + 1 year	Legal obligation (proof of consent)

Once a retention period expires, hf77 will securely delete or anonymise the relevant data so that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without restriction.

7 Your Privacy Rights

As a player on the hf77 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request. In some circumstances, we may need to verify your identity before processing the request.

• Right of Access: You may request a copy of the personal data hf77 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that hf77 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing. This right is subject to exceptions where retention is required by law.
• Right to Restrict Processing: You may request that hf77 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection is pending review.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on hf77's legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

8 Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to how hf77 handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days and to formal data subject requests within 30 days.

hf77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the effective date at the top of this page and notify registered players via the email address associated with their account. We encourage you to review this page periodically to stay informed about how hf77 protects your personal data.

Your continued use of the hf77 platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting [email protected].

The hf77 platform is strictly intended for adults aged 18 and above. hf77 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a player account has been registered by or on behalf of a minor, we will close the account immediately, return any deposits made, and delete the associated personal data in accordance with our data retention obligations.